TechOriginals Return & Exchange Policy

TechOriginals is committed to delivering fully tested, quality-assured refurbished laptops. In the rare event something doesn’t go as expected, our 15-day return and exchange policy ensures a fair and transparent resolution process.

Return/Exchange Window

You can raise a request for return or exchange within 15 days of receiving your order.

Valid Reasons for Return or Exchange

We accept return or exchange requests under the following conditions:

• Wrong product delivered (model, configuration, or brand mismatch)
• Dead on arrival (device does not power on)
• Performance issues after initial troubleshooting support
• Physical damage during transit (must be reported within 24hours of delivery)
• Missing promised accessories (e.g., charger or cable)
• Product does not meet expectations, subject to proper review

Conditions for All Returns and Exchanges

To be eligible for any return or exchange, the following conditions must be fulfilled:

• A clear, unedited unboxing video must be recorded from the moment the sealed package is opened
• The video must clearly show:
  • The sealed box
  • The unpacking process
  • The product and included accessories
  • The issue being reported, if applicable
• All original packaging, invoice, and accessories must be returned intact
• The unboxing video must be uploaded via Google Drive, WeTransfer, or any downloadable link and shared over email or WhatsApp
• All return/exchange requests must be emailed to support@techoriginals.in
• Requests that do not meet these conditions may be rejected

Return or Exchange Not Accepted If

• The product has been damaged, tampered with, or misused after delivery
• Original charger, packaging, or invoice is missing
• Battery backup is within acceptable refurbished standards
• Issues are due to third-party software or customer-installed applications
• No valid unboxing video is submitted

Exchange Process

• An exchange will only be initiated after the original product is received by TechOriginals and passes inspection
• If the same model is not available, a comparable replacement will be offered, or a refund will be issued

Refund Policy

Refunds are initiated only after:

• The returned product is received and inspected by our team
• The return is approved based on inspection findings
• Refunds will be processed within 5–10 working days after approval
• Refunds will be issued via bank transfer only
• Please ensure your correct bank account details are shared at the time of return request

How to Raise a Return or Exchange Request

Email support@techoriginals.in with the following:

• Order ID
• Description of the issue
• Link to the unedited unboxing video or send it via official WhatsApp 9810818760 along with all details
• Supporting photos (if applicable)
• Bank account details (for refund requests only)

Our team will review your request and respond within 24–48 working hours. If approved:

• A reverse pickup will be arranged
• Exchange or refund will be processed only after full inspection of the returned product

Our Commitment

Our return and exchange process is designed to protect both our customers and our product quality standards. We appreciate your cooperation in following these guidelines for a seamless experience.