Need Help? We’ve Got Answers.

Explore the most common questions about our refurbished laptops, warranty, shipping, returns, and more — all in one place.

Q1. What does “refurbished” mean?

A refurbished laptop is a pre-owned
device that’s been tested, cleaned, and restored to full working condition. At
TechOriginals, each unit is quality-checked by expert partners and backed by a warranty.

Q2. Are these laptops authentic and reliable?

Yes. All laptops are 100% genuine,
sourced from verified suppliers, and refurbished for smooth, reliable
performance. Minor signs of use may appear, but all devices come with a
warranty.

Q3. Will I get the same laptop as shown in the pictures?

Some images may be for reference. We
include real laptop pictures where possible, but slight cosmetic differences
may exist. For full clarity, you can WhatsApp us 9810818760 for real-time images before ordering.

Q4. Do TechOriginals laptops come with awarranty?

We provide a minimum 6-month warranty on every laptop, covering both the laptop as well as the battery and charger.

For added peace of mind, you can also
opt for a chargeable extended warranty
plan beyond the standard coverage.

Warranty applies only to purchases
made directly from TechOriginals or its verified partners.

Q5. How do I claim a warranty or get support?

With your product, you will receive a Warranty Certificate. This certificate
includes a QR code that must be
scanned to register your warranty within
10 days of delivery.

For any warranty claim or support,
please email us at
support@techoriginals.in with your Order ID and issue details. Our team
will respond within 24–48 working hours.

Warranty resolutions are processed
within 7–15 working days after we
receive and inspect the product.

Q6. I’m confused — how will I know which laptopis right for me?

No worries! At TechOriginals, we help you choose the best laptop
according to your usage, budget, and requirements.

We provide free consultation through:

●  Request a Call Back option

●  Direct WhatsApp / Get in Touch

● Video Call Consultation with our experts

This way, you’ll be guided step by step to find the laptop that’s
just right for you.

Q7. How long does delivery take?

We deliver across India
through trusted courier partners.

● Prepaid Orders: Delivered within 1–8
working days, depending on location.

●  COD Orders: Delivered within 3–10 working days, depending on
location.

For complete details, please refer to our Shipping Policy.

Q8. Can I track my order and choose Cash on Delivery?

Yes. All orders come with a tracking
ID that you can use on our website.

Cash on Delivery (COD) is available in
most locations. We confirm all COD
orders via WhatsApp or phone call before shipping.

Q9. What is your return and exchange policy?

You can request a return or exchange
within 15 days of delivery.

We require an unedited unboxing video and clear images of the product. Items must
be returned in original condition with all accessories and packaging. Requests
are reviewed after we receive and inspect the product.

Q10. How do I raise a return orexchange request?

Email us at support@techoriginals.in with:

Q11. When will I receive my refund?

Refunds are processed within 5–10 working days after we receive and
verify the returned product.

Refunds are issued via bank transfer, so please ensure correct bank
details are shared during your request.

Q12. What payment methods do you accept?

We accept:

● UPI

● Debit/Credit Cards

● Net Banking

● EMI (on eligible orders)

● Cash on Delivery (COD)

Q13. What payment methods do you accept?

We accept:


● UPI
● Debit/Credit Cards
● Net Banking
● EMI (on eligible orders)
● Cash on Delivery (COD)


Q14.Do you supply laptops for companies or bulk orders?

Yes. We offer custom pricing for
startups, corporates, schools, and co-working spaces.

To get a quote, email us at support@techoriginals.in with your
requirements.

Q15. Can I request a specific brand or model?

Yes. If you’re looking for a specific
brand, model, or configuration, you can
WhatsApp or email us with your requirements. We'll try to source it based
on availability.

Q16. Can I schedule delivery or request urgent shipping?

If you need priority shipping or want
to schedule your delivery, please WhatsApp or email us before placing your order. We'll check serviceability for your pin code and try our best to accommodate your request.